Most projects will have a few custom reports / forms. The normal forms are billing / renewal related documents.
Documents such as:
License Renewal Forms
Property Tax Bills
State Specific Citation reports
During the beginning of your project you must present desired custom forms to make sure the hours needed to produce a custom form were included in your estimate. A standard form takes about 5 to 7 hours if started from a template and over 15 if started from scratch.
Custom forms will be tested against converted data prior to going live to insure proper performance.